SMS093 - Active Listening for Supervisors
This session focuses on active listening and why it is important for supervisors. Both verbal and non-verbal cues are discussed as well as how to improve your listening skills.
By the end of this course, you will be able to:
Recognize the benefits of active listening.
Identify the verbal and non-verbal cues of active listening, and...
Apply the best practices to improve your own listening skills.
Human Resources Development, ALL
Human Resource Development, ALL